Shipping FAQs

Do you ship for free?

We offer FREE shipping on Sydney's Northern Beaches simply enter your post code in at checkout to receive shipping for FREE. Standard shipping Australia Wide is a $9.95 flat rate. All orders placed above $70.00 receive free standard shipping. Express postage will be calculated by sending an enquiry prior to ordering online.



Who will deliver my order?

All Shipping is via Australia Post. All Local Northern Beaches Deliveries will receive a to the door courier service the very next day.



When will I receive my order?

All orders are dispatched within 3 business days of being received and will be due for arrival within 3-7 business days dependant on delivery location.



How will I know the status of my order once it is placed?

Once an order is placed a confirmation email, receipt and tracking information will be sent to the email address provided.



Shipping & Returns Policy

Frequently asked questions

I received my order but I have a question, what should I do?

For all enquries or product care questions please feel free to contact us at info@avalonwax.com.au we are always here to help no matter how big or silly you think your question may seem!



What exactly is a Wood Wick Candle and how does it differ from a traditional Cotton Wick Candle?

A safer, cleaner and more gentle burn is promoted using quality Wood Wicks compared to traditional Cotton Wicks to ignite your candle. We use quality Wood Wicks which are double sided, coated and primed in the finest wax blends to achieve the perfect, gentle flickering flame that only a Wood Wick can create. Wood Wick candles require a little bit more care than a Cotton Wick candle but after the first burn the results are well worth it!



What are the benefits of a 100% Soy Wax Candle?

100% Soy Wax is non toxic and does not carry any nasty carcinogens or pollutants like other waxes on the market. 100% Soy Wax is Eco-friendly, Renewable & Bio-degradable



Do you offer candle refills?

YES we offer refills on our Large 453g Candle Containers which are able to be re-used! Simply visit us at any market stall each week with your large candle container and receive a brand new Large candle on the spot at $10 off!



Do you cater for bulk and custom orders?

We cater for custom orders when ordered only in a bulk amount. We currently provide an ongoing customised service of our product range for a multitude of both corporate and personal clientel - for further information and pricing please contact us by filling in the form via our contact page.



Do you offer wholesale pricing?

YES please contact us via the form on our contact page to receive our Wholesale Pricing Catalogue